I don't think you're expecting too much at all. Their number 1 priority should be helping you out and making sure your cigar experiences are the best they can be. There's no B&M close to me now, but when I lived in VA my B&M owner was VERY friendly and most definitely did not follow you around accusing you of being a criminal! I would not go back there, find a reputable online dealer, there are several. The cigar quality could just be the manufacturers, but I'll bet they aren't storing them correctly in the shop....